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HSBC Private Bank Launches Secured Chat for Clients with Private Bankers on WhatsApp & WeChat

3rd September 2021 | Hong Kong

HSBC Private Bank has launched the HSBC GPB Chat, allowing secured chat between private bankers and investment counsellors through messaging platforms including WhatsApp and WeChat.  The HSBC GPB Chat enables clients to communicate with their relationship management team via 1-to-1 chat, group chat, 2-way document sharing and video / audio conferencing.  Over the next 2 years, HSBC Private Banking will be investing $100 million to build and innovate core banking and digital platforms to meet the fast-changing wealth and lifestyle needs of HSBC Private Banking clients.  Earlier in June 2021,  HSBC Private Bank had launched an online trading platform, providing trading access from their mobile phone to equities and ETFs in 10 major financial markets with 20 hours support, a high $2 million limit per trade and $10 million trading limit per day. 

“ HSBC Private Bank Launches Secured Chat for Clients with Private Bankers on WhatsApp & WeChat “

 


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HSBC Private Bank GPB Chat

HSBC GPB Chat key features infographics

 

The HSBC GPB Chat, allows secured chat between private bankers and investment counsellors through messaging platforms including WhatsApp and WeChat.  The HSBC GPB Chat enables clients to communicate with their relationship management team via 1-to-1 chat, group chat, 2-way document sharing and video / audio conferencing.

 

HSBC Private Bank Launches Online Trading Platform

HSBC London

In June 2021,  HSBC Private Bank had launched an online trading platform for all HSBC Private Banking clients booking their assets in Asia, providing trading access from their mobile phone to equities and ETFs in 10 major financial markets with 20 hours support, a high $2 million limit per trade and $10 million trading limit per day.   The 10 major financial markets are Hong Kong, mainland China, Singapore, Japan, the Philippines, Australia, the UK, the US, Germany and France. 

 

Regional Head of HSBC Private Banking Asia-Pacific, Tan Siew Meng
Siew Meng Tan, Regional Head of HSBC Private Banking Asia-Pacific:

“Client relationships in the wealth management world are traditionally anchored around face to face interactions. While this remains a key part of the overall client experience, clients now see the benefit of innovation in enhancing the wealth management relationship, and would like to have more flexibility in the way they interact with the Bank. This changing need is even more prominent as the world moves into the new normal.

With clients’ needs at the core of what we do, HSBC Private Banking has been investing considerably in our product, distribution and digital capabilities in the last two years to provide our clients with a significantly improved experience. The launch of the HSBC GPB Chat is another step we have taken to improve the client journey as clients’ needs evolve. It also further strengthens our position in the market as we continue to grow our portfolio of digital solutions.”

 

HSBC:

 


About HSBC

The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group. HSBC serves customers worldwide from offices in 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. With assets of $2.97 trillion (30/6/21), HSBC is one of the world’s largest banking and financial services organisations.

 

HSBC Private Banking

As part of the HSBC Group, one of the world’s largest banking and financial services organisations, HSBC Private Banking seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. HSBC Private Banking is the marketing name for the private banking business conducted by the principal private banking subsidiaries of the HSBC Group.




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