Hong Kong Launches Anti-Scam Consumer Protection Charter 3.0 Focusing on 6 Principles: 1) Reporting Functions for Users Related to Suspected Financial Frauds & Scams, 2) Reporting Channels for Financial Regulators, 3) Checking of Advertisers, 4) Internal Monitoring Processes, 5) Enforcement of Terms of Service & 6) Collaboration on Public Awareness
10th July | Hong Kong
Hong Kong has announced the launch of Anti-Scam Consumer Protection Charter 3.0 focusing on 6 principles: 1) Reporting Functions for Users Related to Suspected Financial Frauds & Scams, 2) Reporting Channels for Financial Regulators, 3) Checking of Advertisers, 4) Internal Monitoring Processes, 5) Enforcement of Terms of Service & 6) Collaboration on Public Awareness. Hong Kong Monetary Authority (HKMA) 9/7/25: “The Hong Kong Monetary Authority (HKMA), the Securities and Futures Commission (SFC), the Insurance Authority (IA) and the Mandatory Provident Fund Schemes Authority (MPFA) today (9 July) announced the launch of the Anti-Scam Consumer Protection Charter 3.0 (the Charter 3.0). This joint effort is fully supported by the Consumer Council, the Hong Kong Association of Banks, the Hong Kong Police Force, and the Office of the Communications Authority. Building on the success of the Charters 1.0 and 2.0, launched in 2023 and 2024 respectively, the Charter 3.0 represents a significant step forward in anti-scam actions by establishing a collaborative framework between financial regulators and technology firms and telecommunications firms in combatting financial fraud and scams targeting the Hong Kong public. The Charter 3.0 introduces six key principles (see Annex), focusing on the reporting of suspected financial fraud and scams, checking of advertisers, internal monitoring processes, enforcement of terms of service, and collaboration on public education and awareness. During the launch event, executives from financial regulators, technology firms and telecommunications firms engaged in productive discussions on the latest trends of financial fraud and scams as well as their collaborative efforts for the common purpose of combatting such fraud and scams. Annex: Anti-Scam Consumer Protection Charter 3.0. “
“ Hong Kong Launches Anti-Scam Consumer Protection Charter 3.0 Focusing on 6 Principles: 1) Reporting Functions for Users Related to Suspected Financial Frauds & Scams, 2) Reporting Channels for Financial Regulators, 3) Checking of Advertisers, 4) Internal Monitoring Processes, 5) Enforcement of Terms of Service & 6) Collaboration on Public Awareness “
Mr Eddie Yue, Chief Executive of the HKMA: “The fight against financial fraud and scams and to protect the public requires a united front, bringing together the public and private sectors, as well as the community at large. The Charter 3.0 represents a significant milestone in this endeavour, harnessing the collective strength of the financial, technology, and telecommunications industries to better safeguard the public.”
Ms Julia Leung, Chief Executive Officer of the SFC: “Charter 3.0 is a meaningful step forward, bringing in major technology and telecommunications companies to join the fight against online scams. It is our shared responsibility to disrupt these threats at their source. This initiative not only echoes global governments and regulators’ call to action but also positions Hong Kong as a leader in safeguarding the financial world’s digital future. Together, we are building a safer, more responsible online landscape that prioritises vigilance, collaboration, and public trust.”
Mr Clement Cheung, Chief Executive Officer of the IA: “The Charter 3.0 represents the outcome of collaborative efforts made by key stakeholders in forging a robust and resilient alliance to prevent financial fraud and scams. The IA will leverage on this platform to strengthen public education and empower policy holders so that they can safeguard effectively against the increasingly sophisticated plots concocted by swindlers.”
Mr Cheng Yan-chee, Managing Director of the MPFA: “MPF is the valuable retirement reserve accumulated by the working population. The MPFA will not tolerate any fraudulent activities that undermine their retirement savings in MPF. We are pleased to see financial regulators, enforcement agencies and relevant organisations together with major technology and telecommunications companies under the Charter 3.0 stepping up efforts in combatting scams and enhancing anti-scam awareness in the community. We urge the working population to stay vigilant and join hands with us by proactively reporting suspected scams to safeguard their MPF interests.”
Hong Kong Launches Anti-Scam Consumer Protection Charter 3.0 Focusing on 6 Principles: 1) Reporting Functions for Users Related to Suspected Financial Frauds & Scams, 2) Reporting Channels for Financial Regulators, 3) Checking of Advertisers, 4) Internal Monitoring Processes, 5) Enforcement of Terms of Service & 6) Collaboration on Public Awareness
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