Singapore MAS Chairman Gan Kim Yong on Losses & Claims on Investment-Linked Policies (ILPs): 1) Median Claim is $7,200 from 211 Cases in 2024, 83 Average Cases Yearly from 2017 to 2024 (FIDReC), Complaints Generally Less than 0.1% of Product Sold, 2) Safeguards in Place Include Demonstration of Product Suitability, Product & Fees Disclosure, Special Arrangements for Vulnerable Clients, Call-Back to Verify Client Understanding and Family Member or Caregiver to be Present with Vulnerable Client (Effective 29/12/25), 3) Singapore MAS Had Proposed for Investment-Linked Policies (ILPs) to be Classified as Complex Product Requiring Red-Coloured Header on Product Highlights Sheet to Alert Customers & Seller Must Provide Financial Advice to Vulnerable Customers (For Complex Products)
26th September | Hong Kong
Singapore Deputy Prime Minister & Monetary Authority of Singapore (MAS) Chairman Gan Kim Yong reply to Singapore Parliamentary question (25/9/25) on losses & claims on Investment-Linked Policies (ILPs): 1) Median claim is $7,200 from 211 cases in 2024, 83 average cases yearly from 2017 to 2024 (FIDReC), and complaints are generally less than 0.1% of product sold, 2) Safeguards in place include demonstration of product suitability, product & fees disclosure, special arrangements for vulnerable clients, call-back to verify client understanding and family member or caregiver required to be present with vulnerable client (effective 29/12/25), 3) Singapore MAS has proposed for Investment-Linked Policies (ILPs) to be classified as complex product which requires red-coloured header on product highlights sheet to alert customers & seller must provide financial advice to vulnerable customers (for complex products). Gan Kim Yong (25/9/25): “MAS works closely with the Financial Industry Disputes Resolution Centre (or FIDReC) to monitor the trend of cases filed against financial institutions on all financial products, including those relating to investment-linked policies (or ILPs). FIDReC is an independent and impartial body which assists in the resolution of disputes between consumers and financial institutions. The average annual number of ILP-related cases handled by FIDREC from 2017 to 2024 was 83, which represented 0.06% of the average annual number of ILPs sold over the same period. In 2024, ILP-related cases handled by FIDReC rose to 211 cases, representing 0.1% of total ILPs sold that year. While cases were higher in 2024, the numbers have moderated this year. For the first half of 2025, there were 60 ILP-related cases, compared with 122 for the same period last year. Median quantum sought by claimants was $11,300 in 2017 and $7,200 in 2024.”
“ Singapore MAS Chairman Gan Kim Yong on Losses & Claims on Investment-Linked Policies (ILPs): 1) Median Claim is $7,200 from 211 Cases in 2024, 83 Average Cases Yearly from 2017 to 2024 (FIDReC), Complaints Generally Less than 0.1% of Product Sold, 2) Safeguards in Place Include Demonstration of Product Suitability, Product & Fees Disclosure, Special Arrangements for Vulnerable Clients, Call-Back to Verify Client Understanding and Family Member or Caregiver to be Present with Vulnerable Client (Effective 29/12/25), 3) Singapore MAS Had Proposed for Investment-Linked Policies (ILPs) to be Classified as Complex Product Requiring Red-Coloured Header on Product Highlights Sheet to Alert Customers & Seller Must Provide Financial Advice to Vulnerable Customers (For Complex Products) “
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Singapore MAS Chairman Gan Kim Yong on Losses & Claims on Investment-Linked Policies (ILPs): 1) Median Claim is $7,200 from 211 Cases in 2024, 83 Average Cases Yearly from 2017 to 2024 (FIDReC), Complaints Generally Less than 0.1% of Product Sold, 2) Safeguards in Place Include Demonstration of Product Suitability, Product & Fees Disclosure, Special Arrangements for Vulnerable Clients, Call-Back to Verify Client Understanding and Family Member or Caregiver to be Present with Vulnerable Client (Effective 29/12/25), 3) Singapore MAS Had Proposed for Investment-Linked Policies (ILPs) to be Classified as Complex Product Requiring Red-Coloured Header on Product Highlights Sheet to Alert Customers & Seller Must Provide Financial Advice to Vulnerable Customers (For Complex Products)
Date: For Parliament Sitting on 25 September 2025
Name and Constituency of Member of Parliament
Mr Andre Low, Non-Constituency MP
Question
To ask the Prime Minister and Minister for Finance (a) whether MAS monitors the annual number of claims brought by citizens through the relevant channels against investment-linked policies; (b) if so, for each year since 2015, what is the (i) number of such claims (ii) total quantum of consumer financial losses from resolved claims and (iii) median quantum for each claim.
Answer by Mr Gan Kim Yong, Deputy Prime Minister and Minister for Trade and Industry, and Chairman of MAS:
1. My response to this question will also address the other oral PQ[1] filed by Mr Andre Low for a subsequent Sitting.
2. MAS works closely with the Financial Industry Disputes Resolution Centre (or FIDReC) to monitor the trend of cases filed against financial institutions on all financial products, including those relating to investment-linked policies (or ILPs). FIDReC is an independent and impartial body which assists in the resolution of disputes between consumers and financial institutions. The average annual number of ILP-related cases handled by FIDREC from 2017 to 2024 was 83, which represented 0.06% of the average annual number of ILPs sold over the same period. In 2024, ILP-related cases handled by FIDReC rose to 211 cases, representing 0.1% of total ILPs sold that year. While cases were higher in 2024, the numbers have moderated this year. For the first half of 2025, there were 60 ILP-related cases, compared with 122 for the same period last year. Median quantum sought by claimants was $11,300 in 2017 and $7,200 in 2024.
3. It is untrue that MAS has not implemented strong consumer protection measures sooner. There are in fact existing consumer protection safeguards in place. Financial institutions and their representatives must demonstrate that ILPs are suitable for clients when recommending the product. They must also disclose key product information and features, including attendant fees and charges. They must make special arrangements for vulnerable clients, such as elderly customers who are not proficient in English. They must also perform call-backs to verify a client’s understanding of the product and its associated risks before concluding the sale. From 29 December 2025, there will be additional requirements, including having a trusted individual[2] such as a family member or caregiver to be present with the vulnerable client during the sales and advisory process. Where misconduct is established, MAS takes firm enforcement action against errant financial institutions and their representatives. These enforcement actions are published to send a deterrent signal against misconduct across the industry.
4. While the incidence of complaints is generally less than 0.1% of ILP products sold, MAS has proposed new measures to further strengthen consumer protection. MAS conducted a public consultation in July on two key measures relating to ILPs.
5. First, MAS proposed that financial institutions provide a standardised product highlights sheet to outline key risks, features, fees, and exit procedures of ILPs. This includes important questions for consumers to ask their financial advisers.
6. Second, MAS proposed for ILPs to be classified as complex products. This classification acknowledges that ILPs combine insurance and investment elements. It also acknowledges that the policy’s performance is subject to the performance of the underlying fund linked to the policy, as well as ongoing insurance premium charges, which increase with age. These factors are generally beyond investors’ control and retail investors may not easily understand the risk-return characteristics of ILPs. Under MAS’ proposals, a complex product will have a red-coloured heading band on the product highlights sheet to alert investors to seek advice before making a purchase. In addition, sellers of these products must provide vulnerable customers with financial advice when these investors purchase any complex product.
7. MAS aims to finalise the proposals in early 2026. The proposals, along with existing safeguards, ensure appropriate safeguards for customers who purchase ILPs, especially those who are vulnerable, while empowering customers to make informed choices.
Notes:
- [1] Oral PQ from Mr Andre Low for the Parliament Sitting on or after 29 September 2025: Mr Low Wu Yang Andre, NCMP: To ask the Prime Minister and Minister for Finance (a) why has MAS not applied stronger consumer safeguards sooner to protect against investment-linked insurance policies being mis-sold; and (b) what specific event or policy considerations have prompted the consideration of stricter regulatory treatment.
- [2] Trusted individual refer to an individual identified by the vulnerable client who meets all the following criteria: (a) Is 21 years of age or older; (b) Is proficient in spoken and written English, or in such other language that the sales and advisory process will be carried out in and that any documents provided to the client in that process will be written in; (c) Has at least GCE ‘O’ Level or ‘N’ Level certifications or equivalent academic qualifications; and (d) is able to communicate effectively with the vulnerable client.
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